Nick Kemp Training - Testimonials From Corporate Clients
"Nick has run several training courses for us. They are always well run and pertinent. The staff have thoroughly enjoyed them and our customer service has improved after putting into practice the skills we have learnt from Nick. The courses are interactive and keep the delegates focused. Nick is a highly skilled trainer and I would highly recommend his courses."
General Manager at Compass Debt Counsellors
"Everybody enjoyed the course immensely and I
would like to thank you for guiding us through a very useful and insightful
Great feedback and lots of good work done after the course as well.
Jacqueline de Rojas
Vice President McAfee UK and Ireland
"Our day with Nick Kemp was a turning point. The solutions are obvious as we look back on them! But on the day Nick found us confused and stressed and left us clear and focussed. We changed the company name to reflect the range of products we now have and this has immediately helped to communicate to existing and new customers so much better. Nick's direction has meant these changes are felt within the organisation as well. The ideas came from ourselves with his guidance – and this means we have so much more ownership of the process. The follow-up from Nick has also been welcome – checking, tweaking and confirming the original plan as it rolls out. The focus and clarity Nick brought to us has meant increased sales activity as well as a more efficient work pattern to deal with this. From struggling to striding!"
Director Engage Now
"We wanted to help our staff consider that there is more than one response
to a given situation, and help them explore a range of possibilities in terms
of reactions. Alongside that is the awareness of the power and effect of
language to help increase rapport, not only with colleagues, but with our
Feedback from Nick's work was impressive, in the highly regulated world of insurance we do have to operate to a script when talking to customers to meet FSA requirements; however we are now looking at the specific words we use.
Additionally our staff are more aware of their 'state' as a major factor in improving our ability to perform tasks, and how to seek to control this."
Operations Manager Towergate Partnership Ltd
"As head of a busy community drug service, the most significant element I witnessed in his training for my team that has proved to be important in our work with addicted clients has been without a doubt the powerful insight he provided that profound change is not only possible and desirable - but that it is not a time bound process. We are used to assuming that our work will be slow and painstaking - Nick reminded us of the human potential for swift and dramatic change."
Head of Community Drug Treatment Services
"I've been in the retail business for eight years and have had a lot of success
until this year, when retail hit a low point. After a major upsizing last year,
sales weren't covering overheads and the business couldnt've survived. I brought
in the services of Nick Kemp for advise on areas that we could change to get
customers back through the doors again.
After a friendly, informal chat over breakfast outside of my shop, Nick suggested loads of things to attract more customers into the shop, like simply adding more colour to the window! This alone increased customer traffic dramatically.
After seeing Nick and implementing just a few of his ideas, within ONE week, the business completely turned around! And to think, i've only implemented about 10% of the ideas so far! Now, it's a case of finding out just how much money the shop can make! Fun times!
If you are looking for a way to increase sales and efficiency in your business, I can whole-heartedly recommend Nick Kemp as a Business Consultant."
Aqua Couture (Designer Boutique), Leeds
"Nick is fantastic to have around in various areas. I have worked with Nick on my business skills and training for my staff. If you were looking to find that extra few percent to beat the competition...then here you are."
"If you train with Nick then quite simply you will be able to DO this stuff. This is absolutely KEY. It's no good learning from someone who's just spent a bunch of money to obtain a 'title'... Nick is a LIVING DEMONSTRATION of what USING these technologies can do. I'm not just talking about business either - Sure Nick runs a thriving training company...sure he maintains a product 'empire' of some of the best audio/video material out there...sure he secured his own radio series with the BBC...sure he continues to pack out his clinic with people who want a lasting solution to their problems. But it's more than that. Nick is a lovely guy. He's generous, intelligent, mischievous and damn funny. Hear me on this - I meet hundreds of people every year who think it's appropriate to try and maintain a fake "veneer" of 'success' - until they reveal to me secretly that they're barely making rent... Nick Kemp is a man who has done what should be done if you're going to spend money and time to learn this stuff...HE'S USED IT! And you know what's cool? He'll show you how to use it too. Whatever he recommends next - I'd do it!"
"Having worked with Nick Kemp on various projects over several years I am fully aware of the unique skills he possesses, and he was my first port of call when I set about building a telesales team. From the outset his thinking process and training methodology were far superior to any I have encountered in my 14 years of sales. He has the ability to break everything down to a simplistic level. We successfully took 18 people with no experience or discernable skills and within a three day period produced sales staff that have and still are achieving target on a daily basis. Nicks ability to communicate on all levels was truly tested and yet he succeeded. We continue to train new staff with Nick's bespoke training package, whilst continually assessing and updating existing staff's skills. As a company we have never missed a sales target, this has been achieved through consistent input from Nick Kemp. He adds strength to our company and is viewed as a team member by all the staff. I see Nick as part of our continued growth and success and am convinced that without his original input and ideas we would not be where we are today."
Andrew Horner Glister, MD
"As a thought leader in the IT Security industry most would consider being a good speaker as key, whilst true - the ability to listen and engage customers utilising their language & style is the true skill. Nick Kemp has truly opened my eyes as to how conversational skills can really change the way I interact with people. It has without doubt improved my communication skills in business and given me new confidence!"
"Our Business is one of the most progressive companies in the UK at
exporting beverages. We are the single largest exporter of British ales in the UK,
trading in over 50 countries and over 150 importers.
As we look to grow our business, communication on the phone is a huge part of making this growth occur through sales and effective relationship building.
One day with Nick Kemp has completely revolutionised the manner in which we talk to our customers and suppliers.
We achieved all the goals for the day but the session also acted as a good team building exercise as it was hugely interactive and great fun also.
I would have no qualms recommending Nick to any business no matter how small or large, it will be a game changer "
Managing Director at Sovereign Beverage