Category Business

The Best and the Worst Customer Service

In recent years with a great deal of international travelling I have become increasingly aware of the massive variations in customer service. There are also common themes in these extremes of service and often common sense is not that common.…

Nick Kemp Training in Japan

I just returned from my ninth trip to Japan to run trainings. Nick Kemp Training will be back again in 2016 for present another series of workshops in Osaka. I love Japan which is like no other place I have visited…