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I increasingly get requests to train around the world and teach my PCW model of communication in USA, Asia, Europe and the UK. Its a real privilege to be hosted across the planet and in this year alone I will…

I am lucky in my work that I get to travel the world over and this means experiencing dealing with all kinds of services. Here are some of my personal experiences of the best and worst customer service to date.…

I first came across NLP in the 1990s and attended a 7 day accelerated NLP training. It was fantastic entertainment and opened up my eyes to a whole world of possibilities. There were over 300 attendees on the London course…

(Originally published in Rapport magazine) I first came across NLP over two decades ago and it changed my life, Without NLP I would never have heard about Frank Farrelly and developed the PCW model that I now teach in UK,…

Maybe its my imagination, but the claims made online for personal change courses seem to be at an all time high. I recently queried a remarkable claim on social media which stated “Our program gives you the skills and qualifications…

Working as a professional trainer can appear wonderfully glamorous from the outside, BUT the reality of earning a living this way is a lot of hard work and there are no short cuts. Beware of the daft ad copy suggesting…

I teach in 13 different countries and have been organizing workshops for over two decades. These days most of my events are hosted by other parties and I am regularly approached by people to host my trainings. Part of the…

One of the key lessons in promoting any brand is to maintain a core and consistent identity. This means that customers know who they are dealing with. Pretty simple? Well, in many instances there can be some classic mistakes which…